Selected Work

Over the past 10+ years, I’ve worked end-to-end as a full-stack product designer across a wide range of products. Here’s a selection of my case studies. Public previews use anonymized, representative examples to preserve confidentiality. Full case studies are password-protected and shared on request.

Laying the groundwork for smarter evidence surfacing

I led design for an internal claims workflow tool used by liability adjusters to investigate incidents, structure evidence, and document decisions. The original process required heavy manual hunting across multiple systems, creating inconsistent documentation and limiting time for higher-value analysis.

I partnered cross-functionally on an MVP-to-scale approach that centralized evidence, improved scannability, and simplified how adjusters capture the key factors behind their decisions.

The work also established a foundation for future ML-assisted evidence surfacing by aligning the product’s categorization model with real adjuster mental models.

User type: Internal users (claims operations)

Scope: 0–1 product design, discovery through launch and iteration

Focus areas: contextual inquiry, generative and evaluative testing, IA + interaction design, pattern scaling/design system alignment, workflow simplification, ML collaboration, NLP collaboration

Turning static financial plans into an action-oriented planning experience

I led design for a client-facing planning experience in a regulated financial services environment, aimed at improving follow-through between advisor conversations.

To deliver value quickly without depending on every underlying capability at once, I partnered cross-functionally on an incremental delivery approach that prioritized clear next steps first, with a structure designed to adapt as capabilities evolved.

I focused on plain-language clarity by pairing next steps with context so non-experts could understand what to do—and why—without live guidance.

User type: Consumers (primary), advisors (secondary)

Scope: 0-1 product design, leading discovery through launch

Focus areas: discovery, MVP definition, information architecture, data storytelling, qual + quant research, UX/UI, legal/compliance partnership

Designing an inspection scheduling experience under regulatory constraints

I led design for a scheduling experience in a regulated environment that helps customers select a service provider and book an appointment across both self-service and assisted channels. Many decisions occurred live on phone calls, which meant the interface needed to support guided decision-making as well as quick, independent use.

A core challenge was presenting options in a way that felt fair and understandable while still supporting internal operational goals. Through discovery and testing, I uncovered confusion around option tiers and ordering logic, which led to inconsistent guidance and eroded trust when tradeoffs (like distance) were significant.

Working closely with legal/compliance and cross-functional partners, I iterated on information design and sorting controls to improve transparency and confidence, then scaled the pattern to additional scheduling scenarios.

User type: Contact center reps (primary), customers (secondary)

Scope: 0-1 product design, discovery through MVP and scaled rollout

Focus areas: research & framing, interaction design, responsive patterns, cross-functional alignment, legal/compliance partnership